| The following are the terms and conditions (called "these Terms") for the sale of goods by us and replace any previous terms and conditions. The Company intends to rely upon these Terms. If you want to change them, please make sure you ask for any changes to be put in writing. This is to avoid any misunderstandings as to what we and you are expected to do. It is important that you read and understand these Terms before ordering from us. If there is any term that you do not understand please notify our Customer Services Department before ordering from us.
Please read through the Terms carefully before placing your order and then if you are ordering from our website print a copy for future reference.
We may change these Terms from time to time without notice to you. However, any changes will only apply to any subsequent orders received.
Purchasing from our website or catalogues
You must be over 18 to buy anything from us.
The details on our websites or our catalogues are not offers that you can accept.
The contract between us will be formed once we confirm to you acceptance of your order. We will do this by email for internet orders, by telephone for phone orders and for postal orders, when we dispatch the goods.
Prior to then we will be under no obligation to supply you with the goods you have ordered.
It is your responsibility to verify that your email address is in proper working order and must assume the risk of all consequences for transmission or operational failures.
Payment and Delivery
Payment can be made by PayPal (which includes multiple credit cards) via our website or upon delivery (c.o.d., i.e. cash on delivery).
We will deliver to the address given to us by you at the time you place your order. Please allow 30 days for delivery.
Availability of goods you order
If we are unable to provide you with the goods you have ordered, you will be contacted as soon as possible at which point you will be offered the choice of accepting substitute goods of equivalent value or a complete refund of any sums that you have paid.
Delivery
We will try to deliver the goods within 10 week days. If we are not able to do so, then we will inform you and you may, if you wish, cancel the contract and we will fully reimburse you.
We will not be under any liability to you for any delay or failure to deliver if the same is wholly or partly caused directly or indirectly by circumstances beyond our reasonable control.
We strongly suggest that, upon receipt, you inspect the goods and advise us if the delivered goods are not what you ordered or are faulty.
We will not be liable under our agreement with you for any loss or damage caused by us or our employees or agents in circumstances where i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents; ii) such loss or damage is not a reasonably foreseeable result of any such breach; iii) any increase in loss or damage results from breach by you of any of these Terms.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity).
As a consumer, you have certain rights by law regarding the return of defective goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. These terms and conditions shall not affect those rights.
General
The benefit of any contract entered into with us is personal to you and only you can enforce the contractual terms.
If any provision of the Terms is unenforceable this will not stop the rest of the provisions from being enforceable.
Relevant Portuguese law will apply to any contracts between us. |
